Keeps our wheelchair going.

Ordered from Amazon, all parts accounted for, packaged well and folds easily. However...the footrests were on backwards. Attached the footing a
but footrest is on the outside of the leg area. Took longer to assemble and needed one tool. And why do the front wheels hit the footrest when turning sharply... 77 year old Mom likes it, we keep it.

I found the online parts page somewhat confusing. It was difficult to determine the correct model and part number for a replacement wheel since they were almost buried in the fine print. Customer service got me the correct part number, but it cost me nearly $12 dollars to return the incorrect part and I never received a refund for the purchase price even though I followed the instructions given to me. In spite of this, the transport chair is just what my son needs for occasional trips. So I guess I would recommend your company but with cautions.

I wasn’t sure of the exact part I needed for the wheelchair I had. I emailed Customer Service and within 24 hours I had a response and a link to what I needed. I placed the order and within 72 hours or less I had my part. Thank you so much.

Tried to order axle nut: unavailable. Then ordered wheel asm which arrived with no nut or axle. Tried to return wheel for refund. Was told I didn"t need to return to get refund. Never received refund. Unacceptable!