Below you'll find a few of our frequently asked questions. If you can't find an answer, you can always contact us or visit our knowledge base which has a more in depth collection of product information.


Can I return my Amazon order to you?
• We are sorry. We cannot issue returns on Amazon's behalf. To contact Amazon, click this link.


How do I clean and care for your products?
Bed Buddy Products
Spot clean by wiping with a damp, soapy cloth. NEVER submerge your Bed Buddy completely in water.

All Other Products
Please check the product packaging and care instructions for each specific product. For additional information, please e-mail customer.service@carex.com.


Where can I find and purchase your products locally?

Carex Health Brands products are distributed in national, regional and independent food, drug and mass retailers and also through wholesalers, distributors and medical dealers. 

Where can I get replacement parts for my product?

Many common parts can be found on our replacement parts section.  If you don't see your particular part, please e-mail customer.service@carex.com.

What brands or product lines makes up Carex Health Brands?

Carex Health Brands is made up of the following nationally distributed brands: Carex®, Apex®, Bed Buddy®, Thera-Med™ and ThermiPaq™. Our product categories include Bathroom Safety, Mobility, Personal Care, Enablers® Aids for Daily Living, Medication Organizers, Health Aids, Hot & Cold Therapy, Bright Light Therapy, Self-Care Products, In-Home Care and Patient Room Equipment.

Where can I find additional product information or specifications (weight limits, dimensions, etc.)?

You can find this information on the website under “Technical Specifications” on a product information page.

How can I get samples of your products?

Samples are available for our B2B customers. For additional information, call customer service at 1-800-526-8051 or email customer.service@carex.com.

What is your return policy?

Please see our return policy located here: https://carex.com/pages/return-policy.

Whom should I contact if I have questions on my shipment or place a claim for lost or damaged product?

If you have not received your order or have discovered a discrepancy on your order, our representatives will gladly assist you. Email customer.service@carex.com.

Whom should I contact regarding billing inquiries?

Please call customer service at 1-800-526-8051 or email customer.service@carex.com.

How will my order be shipped?

Carex Health Brands ships from multiple locations depending on the make-up of your order and the products' final destination. Please see below for a general outline of how Carex Health Brand products are shipped. For further shipping inquiries, Please call customer service at 1-800-526-8051 or email customer.service@carex.com.

Depending on your location, Carex or Bed Buddy products will ship from one of these three locations.

• West Coast Orders: San Bernardino, CA
• East Coast Orders: Atlanta, GA
• Midwest Orders: Cleveland, OH