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      Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact customer service at 800-526-8051. All other returns must be authorized by Carex Health Brands in advance. Special orders, disposable and discontinued merchandise cannot be cancelled and are non-returnable. 

      Please note: Carex does NOT accept returns of products purchased from other retailers.  Returned items must be in new condition with their original packaging.

      To start a return, please follow these steps.

      1. Dial (800)526-8051 during normal business hours, M-F, EST
      2. Obtain a return authorization number from a Carex support representative
      3. Return your unused item using the instructions provided by the Carex support representative


      All returns must be pre-authorized and have a return authorization number (provided by Carex Health Brands) affixed to each carton and be returned freight prepaid. Without this number, return shipments will be refused. Merchandise must be returned no later than 30 days from the date the RA# was issued and must be returned in an unused and sellable condition.* Unhygienic items such as bath seats, toilet seats, urinals, commodes and bed pans may not be returned.

      Other returns, if accepted, may be subject to higher restocking charges. All shipping shortages must be claimed within 5 days of your receipt date.  

      *Carex Health Brands will only pay shipping charges on returns that are pre-authorized for shipping by Carex Health Brands.