Shipping and Returns
Our Commitment to You
Since 1975, we've made it our mission to enhance the health and wellness of millions. We believe in doing right by our customers, which means providing a fair and quality experience that leaves them taken care of. Below, you'll find our shipping and returns policies, including starting a return and what we accept with returns. If you have any questions, please do not hesitate to reach us here, and our customer success team will be delighted to assist.
Shipping
Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact customer service at
- Free Shipping Qualifications: Any order over $50
- Standard Shipping: 3-5 days
- Where we ship to: Anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
- We are not able to ship to PO boxes
- Returned items are subject to restocking fees
Our Return Policy
Items purchased from Carex.com U.S. can be returned within 90 days of receipt. Returned items must be in new condition with their original packaging. All shipping shortages must be claimed within 5 days of your receipt date.
Carex Health Brands must receive all returns in a saleable condition. No credit will be issued for items with altered retail packaging. This includes pricing or other stickers being added to the package, markings of any kind on the package, open or mutilated packaging, visibly aged or yellowed packaging, etc.
Please note: Carex does NOT accept returns of products purchased from other retailers.
How to Start a Return
To start a return, please follow these steps:
- Dial
(800)526-8051 during normal business hours, Monday-Friday, 8AM-5PM EST - Obtain a return authorization number from a Carex support representative
- Return your unused item using the instructions provided by the Carex support representative
Once we receive your returned item, our team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.
Return Guidelines
- All returns must be pre-authorized by Carex.
- Each returned package must have a return authorization number affixed to it (RA# provided by Carex).
- Returns must be sent back using prepaid freight.
- Returned items without a return authorization number will be refused.
- Merchandise must be returned no later than 30 days from the RA# issue date.
- Returned items must be in an unused and sellable condition.
- Unhygienic items such as bath seats, toilet seats, urinals, commodes, and bedpans may not be returned.
- Other returns, if accepted, may be subject to higher restocking charges.
- Carex Health Brands will only pay shipping charges on returns that are pre-authorized for shipping by Carex Health Brands.
Restocking Fees
Once we receive your returned item, our team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.
Refused Deliveries
Refused deliveries will be refunded minus the cost of shipping.