Items purchased from Carex.com U.S. can be returned within 30 days of receipt. Returned items must be in new condition with their original packaging. All shipping shortages must be claimed within 5 days of your receipt date.
Carex Health Brands must receive all returns in a sale-able condition. No credit will be issued for items with altered retail packaging. This includes pricing or other stickers being added to the package, markings of any kind on the package, open or mutilated packaging, visibly aged or yellowed packaging, etc.
Please note: Carex does NOT accept returns of products purchased from other retailers.
SHIPMENTS TO YOUR HOME
Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact customer service at 800-526-8051. All other returns must be authorized by Carex Health Brands in advance. Special orders, disposable and discontinued merchandise cannot be cancelled and are non-returnable.
INSTRUCTIONS FOR STARTING A RETURN
All returns must be pre-authorized and have a return authorization number (RA# provided by Carex Health Brands) affixed to each carton. Items returned to us must be sent back using prepaid freight. Without a return authorization number, return shipments will be refused. Merchandise must be returned no later than 30 days from the date the RA# was issued and must be returned in an unused and sellable condition.* Unhygienic items such as bath seats, toilet seats, urinals, commodes and bed pans may not be returned.
Other returns, if accepted, may be subject to higher restocking charges.
*Carex Health Brands will only pay shipping charges on returns that are pre-authorized for shipping by Carex Health Brands.
Once we receive your returned item, our team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.
Refused deliveries will be refunded minus the cost of shipping.