Terms and Conditions
Terms For Business Accounts
Please see the terms in our Business Accounts website
Shipping and Handling
All orders are subject to shipping charges unless denoted otherwise. Orders shipping outside the contiguous 48 states will be billed at actual freight/handling charges which will be added to the invoice. Requested carriers and special handling will be subject to standard charges.
Shipping charges are only guaranteed for items going to residential addresses. Shipping fees for business orders will be subject to the terms and conditions as denoted by your agreement with Compass Health Brands.
Return Goods Policy
Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact our Sales Department at 800-361-7524. All other returns must be authorized by Carex Health Brands in advance and can be subject to a 25% restocking charge. Imprint orders, custom made, special orders, disposable, and discontinued merchandise cannot be cancelled and are non-returnable.
All returns must have a return authorization number (provided via fax by Carex Health Brands) affixed to each carton and be returned freight prepaid. Without this number, return shipments will be refused. Merchandise must be returned no later than 30 days from the date the RA# was issued and must be returned in an unused and sellable condition.*
Other returns, if accepted, may be subject to higher restocking charges. All shipping shortages must be claimed within 3 days of your invoice date.
Carex Health Brands will only pay shipping charges on returns due to errors. Merchandise credit only will be issued for returns.
The following merchandise cannot be returned:
- All custom products and custom imprinted products.
- Merchandise damaged by flood, fire, or natural causes.
- Merchandise that has been discontinued or is overstock.
- Merchandise involved in bankruptcy, sacrifice, or distress sales.
- Product defaced with stickers, price markers, etc.
- Sanitary items.