Carex.com Accessibility Statement

Carex.com is committed to providing an inclusive and accessible experience to everyone, including those with disabilities.Our commitment is guided by our accessibility policy to ensure that people with disabilities have full and equal opportunity to access and benefit from its products and information provided on the website using the Web Content Accessibility Guidelines (WCAG) version 2.2 AA.

Support / Feedback

How can we provide support and improve accessibility? We welcome your questions and feedback on the accessibility of our website. Please let us know how we can assist you if you encounter any barriers to access:

• Email: customer.service@carex.com with the subject line: Accessibility Support
• Accessibility Support Phone: Tel: 1-800-526-8051
• Visit this page to Report A Web Accessibility Related Issue

Compatibility

Carex.com is designed to be compatible with assistive technologies using current operating systems, and the last two versions of major browsers including Chrome, Safari, FireFox, and Edge. Assistive technologies include NVDA, JAWS, VoiceOver, and mobile screen readers. The website may not display optimally in older browsers or older operating systems.

Expertise

We have retained EcomBack.com as an independent third-party website and digital accessibility specialist to provide consultation and periodic audits for usability and WCAG 2.2 AA conformance. EcomBack.com prepares a written report based on the evaluation, which helps to identify any barriers and provides remediation and recommendations to enhance the accessibility of the website.

Testing

Automated tools and manual user testing by professionals with disabilities are utilized to continually assess and improve the usability and accessibility of the website.

Training

We further invest in training on accessibility for our digital team to ensure our web content personnel, developers, designers, and other team members are knowledgeable and follow best practices for accessibility.

Helpful Resources

The Americans with Disabilities Act
W3C Web Accessibility Initiative
Web Content Accessibility Guidelines
Apple Mac OS Accessibility
Google Accessibility
Mozilla Firefox Browser Accessibility
Microsoft Edge Accessibility
NVDA screen reader (free)

Accessibility Shortcuts Guide

Read this helpful Accessibility Shortcuts Guide for Screen Readers and Browsers