Our warranty
Our Commitment to Delivering Great Products
As a core area of our mission, we warrant our products to be free of defects in materials and workmanship from normal use. We take the time to develop and craft products that deliver on their promise. Below, you'll find our limited warranty, which includes what is and isn't covered and how to request a repair or replacement.
Limited Warranty
As an expression of our confidence in the quality and workmanship of our products, Carex Health Brands warrants its products to be free from defects in materials and workmanship during normal use by the original purchaser of the product.
If a Carex Health Brands Product item proves defective in materials and workmanship during normal use by the original purchaser of the product, Carex Health Brands will arrange for replacement or repair. To receive repair or replacement, write to Carex Health Brands Customer Service, 6753 Engle Road, Middleburg Heights, OH 44130, or email to customer.service@carex.com to arrange for warranty service. Repair or replacement is at the option of Carex Health Brands, and warranty may not include labor charges incurred in replacement part(s) installation, repair of any such product, or shipping expenses.
The warranty does not cover problems arising from the normal wear, product abuse, modification, failure to adhere to the accompanying instructions, improper operation, misuse, commercial use or the use other than for personal, family or household purposes and excludes shipping and handling charges. This warranty does not extend to nondurable personal care products or nondurable components including rubber tips, grips, handles and other accessories. CAREX HEALTH BRANDS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state or country to country.
To learn more about shipping and returns, click here.