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QUESTIONS & ANSWERS

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  • How do I get the grabber out of lock mode?

    To get the grabber out of lock mode, press down on the red button again and it should unlock. Here's a YouTube video showing how to do so: https://www.youtube.com/watch?v=FsvfeYnUVr0&feature=youtu.be

  • How do I open the grabber, I press the red butter and pull the trigger and it doesn’t open

    We're sorry to hear you're having trouble! Once you press the red button and then pull the trigger, it should unlock. Here's a YouTube video showing how to do so: https://www.youtube.com/watch?v=FsvfeYnUVr0&feature=youtu.be 

    If you continue having trouble, please reach out to our customer service team here: https://carex.com/pages/contact-us

  • Do you sell replacement rubber cups for your Ultra grabber?

    Unfortunately, we don't offer that replacement part at this time.