Carex Is Now Part of Drive Medical

Dear Carex customer,

We have some news to share, and we wanted you to hear it from us.

Earlier this year, Carex became part of Drive Medical. You may not know the Drive name, but you’ve probably seen their products. They make walkers, wheelchairs, hospital beds, bath safety equipment, and a lot more, and they’ve been doing it for decades. Their products are in homes and hospitals all over the world.

Carex has been around since 1975. We started with the basics: canes, walkers, bath safety products. Over the years we’ve kept growing, adding pain relief, bright light therapy, sleep therapy, home care, and more, until today there are more than 600 products across the Carex family of brands. Different categories, same idea behind every one of them: help people live safely and comfortably at home, on their own terms.

Joining Drive Medical lets us keep doing that with more behind us. More money for product development. Better manufacturing and faster shipping. And a company that cares about the same things we do.

So what changes for you?

Right now, almost nothing.

The products you’ve bought from us will still be available. Your warranty is exactly what it was the day you bought your product. Your order history is still here. If you call (800) 526-8051, you’ll reach the same support team. Carex.com is open and shipping as usual.

The one thing you’ll notice is the Drive Medical name starting to show up next to ours. Over the next few months you’ll see “Carex by Drive Medical” on our website, in our emails, and on packaging.

What about later?

Bringing two companies together takes time, and we’d rather be honest than vague about it. Over the coming year, some things about where and how you buy from us will change. We don’t have every detail worked out yet. What we can promise is that we’ll tell you well ahead of time, explain exactly what to do, and make it as simple as we can.

Thank you for trusting us with your care, and often with the care of someone you love. That hasn’t changed, and it won’t.

The Carex Team

Questions you might have

Is Carex going out of business?

No. Carex is now part of Drive Medical. We’re still here, still making products, still answering the phone.

Will my product still be available?

Yes. The products you’ve bought from us will continue to be available.

Is my warranty still valid?

Yes. Every Carex product is covered exactly as it was when you bought it. Returns work the same way, too. You can review our warranty [here] and our return policy [here].

Will prices change?

No changes are planned.

Do I need to do anything?

No. Your account, order history, and any subscriptions carry on as they are.

Is carex.com changing?

Not right now. As we bring the two companies together over the coming year, some things about where and how you shop with us will change. We’ll let you know well in advance and walk you through it.

Who do I contact with questions?

The same people as always: (800) 526-8051, or contact us online.