Does this item have a gel pack for putting in the freezer that will stay cold for extended periods?
This item is a grain-based item, not gel. The entire wrap gets placed in the freezer for up to 8 hours before using it.
Why is it necessary to put Bed Buddy in a plastic bag before putting it in the freezer?
Nothing with its ability to freeze. The outside is a soft material. You don't want stains, or odors, working into the cloth. Also, if there is any moisture at all, it could become frozen to the freezer.
Can this product be used for cold as well as heat?
Yes, it can be used for moist heat therapy and cold therapy.
Can this be hand washed?
No. Always wash the Bed Buddy Joint Wrap with a damp cloth and never submerge it in water.